Cancellation

Your subscription won't change until your current billing cycle ends. Once your subscription runs out, your subscription will be canceled, and your account will automatically revert to Dominate Free. None of your data will be lost, and you will maintain access to all of your notes and notebooks.

The steps to cancel your subscription will vary based on your payment method.

In the event this Refund Policy conflicts with any agreement you have with Dominate, including, but not limited to, the Dominate Terms of Service, Commercial Terms, or Dominate Teams Agreement (each referred to as "Agreement"), such Agreement will govern. Capitalized terms used in this policy but not defined shall have the same meaning ascribed to them in the Agreement.

Refund

Dominate plans may be refunded in keeping with the following guidelines:

1. For any monthly Individual Paid Service subscription fee, Dominate will process a refund if the request is received within two days of the date of the payment.
2. For any annual Individual Paid Service subscription fee, Dominate will process a refund if the request is received within sixty days of the date of the payment.

Once a payment is past these time frames, no prorated refunds or credits will be offered for partially used subscriptions. Dominate may be unable to process refunds for payments made through third-party app stores such as AppSumo. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.

We also reserve the right to issue refunds or credits at our sole discretion in the following situations:

1. Where we materially modify the Dominate Terms of Service, Privacy Policy, or Commercial Terms during a billing period and such modification ("Terms Modification") adversely affects you, we may refund a portion of your Individual Paid Service subscription fee equal to the remaining unused term of the Individual Paid Service subscription, as we determine appropriate or as may be required by applicable law. To be eligible for a refund, you must provide written notice which must (a) identify your account and (b) request cancellation of the specific Individual Paid Service. The cancellation will be effective upon our receipt of your notice and our determination that you are authorized to effect such cancellation. Please refer to the section entitled, ”How Can I send a Notice to Dominate” in the Terms of Service on how to provide notice.
2. As described in the Terms of Service section entitled, “Right to Modify the Service,” where a modification or interruption of any part of the Dominate service adversely affects you and alternative remedies as specified in our Terms of Service are not available, we may refund a portion of your Individual Paid Service subscription fee equal to the remaining unused term of the Individual Paid Service subscription, as we determine appropriate or as may be required by applicable law.

As with Individual Paid Service subscriptions, if we issue a refund or credit for an Dominate Teams subscription in one instance, we are under no obligation to issue the same refund or credit in the future.

TERMINATION BY CUSTOMER

Terminations eligible for refund:

1. For any monthly Teams Service subscription fee, Dominate will process a refund if the request is received within two days of the date of the payment.
2. For any annual Teams Service subscription fee, Dominate will process a refund if the request is received within sixty days of the date of the payment.

Once a payment is past these time frames, no prorated refunds or credits will be offered for partially used subscriptions.

Terminations not eligible for refund:

Customers whose Accounts are paid monthly through credit card billing can remove any seats or cancel their Teams subscription before the next payment cycle. Customers whose Accounts are paid via invoice, whether monthly or annually, can remove seats or cancel their Teams subscription before the next payment cycle. Changes in any of these cases will be reflected in the next billing cycle.

Other than as stated above, we reserve the right to issue refunds or credits at our sole discretion, or as required by applicable law.

TERMINATION BY CUSTOMER DUE TO CHANGES IN DOMINATE TEAMS AGREEMENT

In the event Customer does not wish to continue using Dominate Teams under the terms of an Amended Agreement as described in theDominate Teams Agreement, Section 21(h), Customer may request a partial refund, and Dominate will refund the prorated portion of any prepaid Fees applicable to the period after the effective date of termination. Please refer to Section 21(h) of the Dominate Teams Agreement for instructions on how to provide notice of cancellation.

TERMINATION BY CUSTOMER FOR MODIFICATIONS OR INTERRUPTIONS TO THE DOMINATE SERVICE.

As described in the Terms of Service section entitled, “Right to Modify the Service,” where a modification or interruption of any part of the Dominate service adversely affects the Dominate Teams Customer and alternative remedies as specified in our Terms of Service are not available, we may refund a portion of the Customer’s Dominate Teams subscription fee equal to the remaining unused term of the Dominate Teams subscription, as we determine appropriate or as may be required by applicable law.

TERMINATION BY DOMINATE

Dominate will refund the prorated portion of any prepaid Fees applicable to the period after the effective date of termination.